Thorough knowledge of property management software
Minimum 1 year supervisory experience
Ability to resolve guest conflicts calmly
The Front Office Manager oversees all guest services operations including the front desk, reservations, and bell staff to ensure quality and guest satisfaction
Job Summary
The Front Office Manager oversees all guest services operations including the front desk, reservations, and bell staff to ensure quality and guest satisfaction.
The role requires enhancing customer satisfaction by responding to guest feedback and social media reviews while managing department financial performance through up-selling.
Innisfree Hotels fosters an inclusive culture where employees matter and are encouraged to thrive on challenge and seek responsibility.
Matching Summary
The Front Office Manager oversees all guest services operations including the front desk, reservations, and bell staff to ensure quality and guest satisfaction.
Skills & Requirements
Must-have
Thorough knowledge of property management software
Minimum 1 year supervisory experience
Ability to resolve guest conflicts calmly
Nice-to-have
Strong attention to detail
Excellent multi-tasking abilities
Friendly and service-oriented demeanor
Key Requirements
Degree or diploma in Hospitality Management
Minimum 1 year as Assistant Front Office Manager or Supervisor
Ability to read, write, and speak English effectively