Customer Relationship Manager

Brink's Incorporated

San Diego, California, USA
Base: $80k- $130k + sip; bonus/equity: sip (commis...
On-site
Customer communication and concern management
Escalation and problem resolution
Service performance reporting and sla management
As a Customer Success Manager, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication

Job Summary

  • As a Customer Success Manager, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication.
  • Your role is crucial in ensuring customer satisfaction and navigating the organization to find timely resolutions for complex customer needs.
  • Build and maintain strong working relationships with various levels of internal and external customers to drive operational improvements and the customer experience.

Matching Summary

As a Customer Success Manager, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication.

Salary

Base: $80k- $130k + SIP; Bonus/Equity: SIP (Commission); Benefits: Not specified

Skills & Requirements

Must-have

  • Customer communication and concern management
  • Escalation and problem resolution
  • Service performance reporting and SLA management
  • Brink's internal systems proficiency

Nice-to-have

  • Building strong internal and external relationships
  • Understanding unique customer processes
  • Collaborating with cross-functional teams

Key Requirements

  • 5+ years of experience in customer success or account management
  • Bachelor’s degree in Business, Marketing, Logistics or related field
  • Ability to travel on short notice
  • Proficiency in PowerPoint, Excel, MS Products

Work Rights

Not specified

Tailored Resume

Cover Letter