Previous customer support experience in pressurized environment
Experience supporting forex trading workflows
Knowledge of html5 linux redhat java applet xml mysql tcp-ip
The primary role involves providing technical and functional support for the application infrastructure while liaising with investment banks' business and technical staff
Job Summary
The primary role involves providing technical and functional support for the application infrastructure while liaising with investment banks' business and technical staff.
Candidates must be proficient with technology, possess strong communication skills, and enjoy problem-solving while interacting with various people throughout the day.
LSEG offers a hybrid work model with 2 days from home, along with wellbeing allowances, tuition reimbursement, and paid volunteering days.
Matching Summary
The primary role involves providing technical and functional support for the application infrastructure while liaising with investment banks' business and technical staff.
Skills & Requirements
Must-have
Previous customer support experience in pressurized environment
Experience supporting Forex trading workflows
Knowledge of HTML5 Linux RedHat Java Applet XML MySQL TCP-IP
Strong written and oral communication skills
Problem solving and initiative in technical support
Nice-to-have
Knowledge of Cloud Technology Azure and Database Administration
Positive attitude and open mind to learn new technology
Ability to work with internal and external resolver teams
Collaborative approach to achieve common goals
Attention to detail in logging inquiries in Salesforce CRM
Key Requirements
Previous customer support experience within highly pressurized environment
Previous roles supporting Forex trading workflows
Knowledge of HTML5 Linux RedHat Java Applet XML MySQL TCP-IP