Senior Patient Success Advocate, Billing And Disenrollment

Cadencehealth

Remote, United States
Base: $26-$30 ph; bonus/equity: not specified; ben...
Remote
Multi-channel help desk experience
Customer interaction via phone, email, chat
Healthcare related customer service
Cadencehealth is seeking a Senior Patient Success Advocate to provide comprehensive support to patients in their remote monitoring program. The role involves handling patient inquiries, educating them on technology products, and ensuring patient satisfaction

Job Summary

  • Cadence is building a better system to deliver proactive care to one million seniors by 2030, extending the reach of primary care providers and supporting patients at home.
  • As a Senior Patient Success Advocate, you will provide comprehensive support to patients and partners, handle inquiries, troubleshoot issues, and execute engagement initiatives.
  • The role requires availability Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, and offers a compensation range of $26-$30 per hour.

Matching Summary

Match Score: 85

Cadencehealth is seeking a Senior Patient Success Advocate to provide comprehensive support to patients in their remote monitoring program. The role involves handling patient inquiries, educating them on technology products, and ensuring patient satisfaction.

Salary

Base: $26-$30 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Multi-channel help desk experience
  • Customer interaction via phone, email, chat
  • Healthcare related customer service
  • Problem-solving and troubleshooting skills
  • Experience with Medicare patients

Nice-to-have

  • Experience with Zendesk
  • Remote patient monitoring support
  • Working in a metrics-driven position
  • Positive intent feedback reception

Key Requirements

  • Multi-channel help desk experience
  • Customer-facing healthcare experience
  • Experience working with Medicare patients
  • Prior remote work experience

Work Rights

Not specified

Tailored Resume

Cover Letter