Customer Service Lead

Lafayette Animal Hospital

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Professional client service
Team mentorship and coaching
Maintain electronic medical records
Lafayette Animal Hospital is seeking a Customer Service Lead to supervise the reception team and enhance client experiences within a veterinary setting. The ideal candidate should have a strong background in customer service, veterinary experience, and leadership skills, along with a passion for animal care

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include answering calls and emails, scheduling appointments, maintaining patient records, processing billing, and recruiting, onboarding, and training new reception team members.
  • The position offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, and paid time off.

Matching Summary

Match Score: 85

Lafayette Animal Hospital is seeking a Customer Service Lead to supervise the reception team and enhance client experiences within a veterinary setting. The ideal candidate should have a strong background in customer service, veterinary experience, and leadership skills, along with a passion for animal care.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Professional client service
  • Team mentorship and coaching
  • Maintain electronic medical records
  • Process billing transactions
  • Foster accountability and teamwork

Nice-to-have

  • Passionate about pet care
  • Positivity and accountability
  • Long-term client relationships
  • Supportive leadership team

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred
  • Comfort with scheduling software and EMR

Work Rights

Not specified

Tailored Resume

Cover Letter