Zrl Customer Service Specialist – Medical And Lab Liaison
Zoetis
Louisville, KY, US
Fully remote
3 years experience in veterinary medical setting
Advanced knowledge of laboratory diagnostics
Strong problem-solving and troubleshooting skills
The Customer Service Specialist serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support for veterinarians
Job Summary
The Customer Service Specialist serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support for veterinarians.
The role requires actively working to resolve complex lab and medical problem samples while providing immediate responses to customers and colleagues.
Candidates must analyze customer issues to identify underlying causes, prevent recurrence through client education, and collaborate with various departments to improve processes.
Matching Summary
The Customer Service Specialist serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support for veterinarians.
Skills & Requirements
Must-have
3 years experience in veterinary medical setting
Advanced knowledge of laboratory diagnostics
Strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills
Ability to work with multiple stakeholders
Nice-to-have
LIS (LabDAQ) experience
Salesforce experience
Flexible and adaptable approach
High energy and enthusiasm
Experience creating Knowledge Articles
Key Requirements
Minimum 3 years experience in veterinary medical setting
MLT, MT, RVT, LVT, CVT or CLS certification preferred
Authorization to work in the US required
Work Rights
Must possess or obtain authorization to work in the US