Fraud Call Center Representative

Conduent Business Services

San Antonio, TX, United States
Base: $16.75ph; bonus/equity: up to $350pmnth ince...
On-site
High volume inbound call management
Fraud identification and analysis
Customer account inquiry resolution
This role serves as the first point of contact for client customers to identify and resolve fraud issues

Job Summary

  • This role serves as the first point of contact for client customers to identify and resolve fraud issues.
  • Employees receive paid training, competitive pay starting at $16.75/hr, and potential monthly incentives up to $350.
  • The position requires onsite work in San Antonio with a focus on maintaining confidentiality and compliance with regulations.

Matching Summary

This role serves as the first point of contact for client customers to identify and resolve fraud issues.

Salary

Base: $16.75/hr; Bonus/Equity: Up to $350/month incentive after training; Benefits: Comprehensive options including health insurance, PTO, and shift differentials

Skills & Requirements

Must-have

  • High volume inbound call management
  • Fraud identification and analysis
  • Customer account inquiry resolution
  • Dispute and fraud claim processing
  • Database case logging and documentation

Nice-to-have

  • Empathetic communication style
  • Multi-screen application navigation
  • Strong problem-solving skills
  • Commitment to high attendance
  • Banking or financial industry experience

Key Requirements

  • Minimum 6 months Customer Service or Call Center experience
  • High School Diploma or equivalent required
  • Must be at least 18 years old
  • Pass background check, credit check, and security fingerprinting
  • Ability to commit to 100% attendance during 3-5 week training period

Work Rights

Not specified

Tailored Resume

Cover Letter