Tampa Medicare Call Center Rep

HumanPanorama

Tampa, FL, US
Base: $19.24 ph ($20.24 for bilingual); bonus/equi...
Hybrid
Reside within 50-mile radius of tampa fl
Proficient with microsoft office outlook teams
Manage multiple computer applications simultaneously
The Tampa Medicare Call Center Representative position at HumanPanorama requires individuals to manage inbound inquiries related to Medicare benefits in a fast-paced call center environment. Candidates must possess strong customer service skills, attention to detail, and the ability to handle multiple tasks while providing a positive experience for Medicare members

Job Summary

  • This role involves handling 40+ inbound calls daily from Medicare members to resolve complex benefits questions and provide education.
  • Candidates must reside within a 50-mile radius of the Tampa, Florida office and maintain a hard-wired internet connection for remote work.
  • The position offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off.

Matching Summary

Match Score: 85

The Tampa Medicare Call Center Representative position at HumanPanorama requires individuals to manage inbound inquiries related to Medicare benefits in a fast-paced call center environment. Candidates must possess strong customer service skills, attention to detail, and the ability to handle multiple tasks while providing a positive experience for Medicare members.

Salary

Base: $19.24 per hour ($20.24 for bilingual); Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • Reside within 50-mile radius of Tampa FL
  • Proficient with Microsoft Office Outlook Teams
  • Manage multiple computer applications simultaneously
  • Strong active listening and communication skills
  • Hard-wired internet connection required for remote work

Nice-to-have

  • Previous inbound call center experience preferred
  • Prior healthcare industry experience
  • Associate or Bachelor's degree
  • Bilingual in Spanish and English
  • Ability to handle high-volume stressful environment

Key Requirements

  • Must reside within 50-mile radius of Tampa FL
  • Demonstrated customer service experience required
  • Proficiency with Microsoft Office applications
  • Experience managing competing priorities
  • Language proficiency testing for non-English speakers

Work Rights

Not specified

Tailored Resume

Cover Letter