Customer Service Adviser

Direct Line Group

Liverpool, United Kingdom
Base: £13,103 for 20hrs per week; bonus/equity: up...
Hybrid
Excellent customer care
Guidance through service or claims
Work to targets
At Direct Line Group, insurance is just the start, and we are a customer-obsessed market powerhouse working together to be brilliant for customers every single day

Job Summary

  • At Direct Line Group, insurance is just the start, and we are a customer-obsessed market powerhouse working together to be brilliant for customers every single day.
  • You'll take our customers’ call and be their first point of contact, providing support and guidance, empathising with customers and providing reassurance and clear guidance.
  • We believe the best way to serve our customers is by having the best possible people, that’s why we offer such excellent benefits designed to suit you as and when you need them.

Matching Summary

At Direct Line Group, insurance is just the start, and we are a customer-obsessed market powerhouse working together to be brilliant for customers every single day.

Salary

Base: £13,103 for 20hrs per week; Bonus/Equity: Up to 3.5% bonus twice a year; Benefits: 9% pension contribution, 50% off insurance, free breakdown cover, health and dental insurance, generous holidays, share scheme, employee discounts, cycle to work scheme

Skills & Requirements

Must-have

  • Excellent customer care
  • Guidance through service or claims
  • Work to targets
  • Clear, articulate, professional telephone manner
  • Convey information accurately and concisely
  • Ask the right questions
  • Assess situation quickly

Nice-to-have

  • Passionate about outstanding customer service
  • Thrive in busy and changing environment
  • Strong team player
  • Positive attitude
  • Keen to learn
  • Open to new ideas
  • Resilience, enthusiasm and energy

Key Requirements

  • Experience with phone systems, call queues
  • Comfortable using computers and online systems
  • Good IT skills
  • Experience using Microsoft Outlook and Word
  • Contact centre experience beneficial

Work Rights

Not specified

Tailored Resume

Cover Letter