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Vantage Data Centers is seeking a Senior IT Support Engineer to join their Technology & Systems Department in Singapore. The role involves providing hands-on IT support, maintaining a ticketing system, and collaborating with global teams to enhance IT infrastructure in modern data centers.
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Job Summary
The role involves hands-on specification, purchase, configuration, and maintenance of networking and server hardware within a modern data center environment.
Candidates must act as an escalation point for 1st and 2nd line support while assisting in the development of service desk procedures and knowledge base articles.
The position requires supporting a hybrid cloud environment consisting of Active Directory, Azure, and Office 365 with global user collaboration.
Matching Summary
Match Score: 75
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Vantage Data Centers is seeking a Senior IT Support Engineer to join their Technology & Systems Department in Singapore. The role involves providing hands-on IT support, maintaining a ticketing system, and collaborating with global teams to enhance IT infrastructure in modern data centers.
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Skills & Requirements
Must-have
ServiceNow platform experience
Active Directory Azure Office 365 support
Hybrid Cloud Environment management
Incident Request Change problem management
Global user remote support capability
Nice-to-have
Comptia A+ Network + Microsoft certification
Networking related issues troubleshooting
Android and IOS phone support experience
ITILv3 qualification preferred
Regional vendor management skills
Key Requirements
4-6 years corporate end users/service desk experience
Bachelor of Science degree or equivalent experience
Excellent English written and oral communication skills
Experience working with ServiceNow platform required