Tech Service Desk Agent

Unisys UK

Salt Lake City, UT, USA
Moderately complex question handling
Hardware and software support
Network and user administration
The role involves answering moderately complex questions and resolving service requests

Job Summary

  • The role involves answering moderately complex questions and resolving service requests.
  • You will support hardware, software, and network administration while escalating complex issues as needed.
  • Success in this role requires effective problem solving and analytical skills.

Matching Summary

The role involves answering moderately complex questions and resolving service requests.

Skills & Requirements

Must-have

  • Moderately complex question handling
  • Hardware and software support
  • Network and user administration

Nice-to-have

  • Problem solving skills
  • Analytical skills
  • Support for L1 agents

Key Requirements

  • High School Diploma or GED
  • 1-2 years’ experience
  • Technical certification or Associate Degree may be required

Work Rights

Must be eligible for U.S. export control authorizations

Tailored Resume

Cover Letter