Senior Customer Services Manager - Consumer Services

velux.hu

Great Britain and Ireland
Not specified
Build and lead new team
Drive strong kpi performance
End-to-end customer experience
VELUX is seeking a Senior Customer Services Manager for its newly formed Consumer Services team in Great Britain and Ireland. The role emphasizes enhancing customer experience and commercial performance while fostering a collaborative and supportive culture

Job Summary

  • You will lead a newly created Consumer Services team unifying installation & design with a new CIC team dedicated to supporting homeowners and blinds retailers.
  • Your main purpose is to deliver effortless service for homeowners in the planning and inspiration phases of their projects, offering guidance, services, and a seamless experience.
  • This is a strategic leadership role requiring a detailed, commercial, people-focused leader who can deliver business results and deliver our Regenerate strategy.

Matching Summary

Match Score: 85

VELUX is seeking a Senior Customer Services Manager for its newly formed Consumer Services team in Great Britain and Ireland. The role emphasizes enhancing customer experience and commercial performance while fostering a collaborative and supportive culture.

Skills & Requirements

Must-have

  • Build and lead new team
  • Drive strong KPI performance
  • End-to-end customer experience
  • Strategic leadership experience
  • Operational experience managing service operations
  • Data-driven mindset for service improvement

Nice-to-have

  • People-centred culture
  • Collaborative environment
  • Commercial acumen
  • Continuous improvement culture
  • Stakeholder engagement skills

Key Requirements

  • Several years of experience in consumer service or contact centre
  • 3-5 years of strategic leadership experience
  • Relevant educational background

Work Rights

Not specified

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