Bilingual (french) Insurance Consumer Complaints Officer

BMO

Toronto, Canada
Base: $69,000.00 - $129,000.00; bonus/equity: not ...
Bilingual french and english communication
Insurance product complaint investigation
Customer inquiry response
Investigate customer complaints regarding insurance products and services from BMO Insurance’s Retail and Advisory business units

Job Summary

  • Investigate customer complaints regarding insurance products and services from BMO Insurance’s Retail and Advisory business units.
  • Draft clear and concise responses to customer complaints in both French and English, in accordance with internal policies and regulatory requirements.
  • Assess and analyze complaint data to identify trends and patterns, recommending business process improvements to enhance client experience and drive efficiencies.

Matching Summary

Investigate customer complaints regarding insurance products and services from BMO Insurance’s Retail and Advisory business units.

Salary

Base: $69,000.00 - $129,000.00; Bonus/Equity: Not specified; Benefits: health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Bilingual French and English communication
  • Insurance product complaint investigation
  • Customer inquiry response
  • Complaint data analysis
  • Regulatory reporting

Nice-to-have

  • Customer-oriented and patient listener
  • Conflict resolution skills
  • Independent work capability
  • Risk management culture contribution

Key Requirements

  • Minimum 5 years of job-related work experience
  • University degree
  • Dispute resolution knowledge and training
  • Insurance and investment product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter