[surgical Vision] カスタマー＆テクニカルサービスグループ カスタマーサービス/デジタル アナリスト

J&J FAMILY OF COMPANIES

Chiyoda, Tokyo, Japan
Not specified
Order management using sap
Edi order handling
3rd party vendor management
Johnson & Johnson is seeking a Customer Service Specialist for their Surgical Vision division in Tokyo, Japan. The role involves managing order processing, vendor relationships, and process improvements, with a focus on digital efficiency and strong communication

Job Summary

  • The Customer Service Specialist is responsible for managing daily order taking, goods shipping and billing operations including 3rd party vendor management and EDI order handling.
  • The role aims to accelerate digital transfer to improve efficiency and accuracy in daily operations while supporting process improvements using digital solutions.
  • Johnson & Johnson provides an inclusive work environment that respects diversity and dignity, encouraging employees to develop their abilities and participate actively in projects.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Customer Service Specialist for their Surgical Vision division in Tokyo, Japan. The role involves managing order processing, vendor relationships, and process improvements, with a focus on digital efficiency and strong communication.

Skills & Requirements

Must-have

  • Order Management using SAP
  • EDI order handling
  • 3rd party vendor management
  • Digital process improvement
  • Customer communication skills
  • Data literacy and KPI understanding
  • Multilingual Japanese and English

Nice-to-have

  • Experience in Medical environment
  • Project participation in service transformation
  • Proactive problem-solving mindset
  • Ability to build trusted relationships
  • Leadership in projects

Key Requirements

  • At least 5 years experience using SAP
  • Deep knowledge of Order Management
  • Multilingual ability: Japanese and English
  • Experience with Medical environment preferred
  • Previous project participation preferred

Work Rights

Not specified

Tailored Resume

Cover Letter