This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity
Job Summary
This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity.
Provide technical support to CBA colleagues via phone, email, and other communication channels.
Act as senior member for other Desktop Support staff and provide day-to-day leadership and guidance for resolving complex technical operational situations.
Matching Summary
This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity.
Skills & Requirements
Must-have
ITSM Service Now tool
mass deploy Windows OS
Intune and SCCM
troubleshooting end-user technology
Office 365
Active Directory
Nice-to-have
Service management automation
Quality improvements
Architecting IT Processes
Agile methodologies
technical and operational leadership
Key Requirements
5-10 years of experience
Bachelor’s degree or Master’s degree in Engineering