Genai Tools Support Engineer

Cadence

San Jose, CA, US
Base: $39.71 to $73.75 ph; bonus/equity: eligible ...
Onsite
Github copilot or claude code experience
Vs code and jetbrains ide troubleshooting
Sso and oauth authentication knowledge
This role serves as the Level-2 escalation point for advanced troubleshooting of GenAI productivity platforms like GitHub Copilot and Claude Code

Job Summary

  • This role serves as the Level-2 escalation point for advanced troubleshooting of GenAI productivity platforms like GitHub Copilot and Claude Code.
  • The position requires hands-on expertise in diagnosing IDE integration issues, license failures, and context indexing problems across multiple business units.
  • Candidates will benefit from a comprehensive benefits package including paid vacation, 401(k) matching, and employee stock purchase plans.

Matching Summary

This role serves as the Level-2 escalation point for advanced troubleshooting of GenAI productivity platforms like GitHub Copilot and Claude Code.

Salary

Base: $39.71 to $73.75 per hour; Bonus/Equity: Eligible for incentive compensation; Benefits: Medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • GitHub Copilot or Claude Code experience
  • VS Code and JetBrains IDE troubleshooting
  • SSO and OAuth authentication knowledge
  • License management for SaaS platforms
  • Root cause analysis and documentation

Nice-to-have

  • Prompt engineering best practices
  • Agent-based workflow awareness
  • Microsoft 365 Copilot admin familiarity
  • Developer enablement and training skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • In-person work requirement in San Jose, CA

Work Rights

Not specified

Tailored Resume

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