Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
Hybrid
Customer relationship management
Customer health monitoring
Customer success planning
Workday is seeking a Senior Customer Success Manager for State and Local Government to enhance customer satisfaction and manage relationships. This role requires extensive experience in customer-facing services within a complex software environment, particularly with a focus on government clients

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, guidance on billable services, and acting as an escalation point for customer issues.
  • Workday offers a flexible work approach combining in-person and remote work, with at least half of the time spent in the office or in the field with customers, prospects, and partners each quarter.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager for State and Local Government to enhance customer satisfaction and manage relationships. This role requires extensive experience in customer-facing services within a complex software environment, particularly with a focus on government clients.

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer health monitoring
  • Customer success planning
  • Escalation management
  • SaaS implementation oversight

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Functional domain expertise with Financials preferred
  • State & Local Government customer base experience
  • Customer management in complex software/SaaS

Work Rights

Not specified

Tailored Resume

Cover Letter