Tsc Operations Supervisor

UPS

Medellín, Colombia
Fully remote
Monitor and execute daily operations
Analyze production, quality, and cost
Coach administrative staff on call quality
This position is responsible for monitoring and executing the day-to-day operations of the contact center teams

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.

Skills & Requirements

Must-have

  • Monitor and execute daily operations
  • Analyze production, quality, and cost
  • Coach administrative staff on call quality
  • Handle escalated customer calls
  • Supervise operations for customer experience
  • Make recommended operational changes

Nice-to-have

  • Innovative possibilities and rewarding culture
  • Work with talented teams
  • Cultivate skills and take to next level
  • Continuous development plans

Key Requirements

  • Bachelor’s Degree or International equivalent
  • Minimum of 2 years' experience
  • Experience managing customer relationships
  • Experience supervising others
  • Experience using Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter