Information Technology Operations Manager

Triumvirate Environmental

Somerville, MA, United States
On-site (with a hybrid schedule after the first 90 days)
5+ years it operations leadership
Direct people management experience
Microsoft 365 and intune administration
Triumvirate Environmental is seeking an Information Technology Operations Manager for their Somerville, MA location. The role entails leading a helpdesk team while ensuring effective IT service delivery, requiring both managerial and hands-on technical skills

Job Summary

  • Triumvirate Environmental is seeking an Information Technology Operations Manager to lead the helpdesk function and own day-to-day IT service delivery.
  • The role involves managing a team of six direct reports while remaining hands-on for escalations, projects, and complex technical work.
  • Success in this position requires establishing predictable service delivery, defining clear SLAs, and maintaining operational metrics dashboards.

Matching Summary

Match Score: 85

Triumvirate Environmental is seeking an Information Technology Operations Manager for their Somerville, MA location. The role entails leading a helpdesk team while ensuring effective IT service delivery, requiring both managerial and hands-on technical skills.

Skills & Requirements

Must-have

  • 5+ years IT Operations leadership
  • Direct people management experience
  • Microsoft 365 and Intune administration
  • Enterprise ITSM platform expertise
  • SLA configuration and queue management

Nice-to-have

  • Vendor relationship management skills
  • Process improvement identification
  • Strong written and verbal communication
  • Multi-site environment management

Key Requirements

  • 5+ years in IT Operations or helpdesk leadership
  • Direct people management experience required
  • Experience with enterprise ITSM platforms

Work Rights

Not specified

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