Service Manager - Aircraft Availability Center Business Aviation
Rolls-Royce Group
Dahlewitz, Germany
On-site
Resolution of urgent operational issues
Minimize operational impact to flying fleet
Service restoration for operational issues
Rolls-Royce Group is seeking a Service Manager for their Aircraft Availability Center in Dahlewitz, Germany. The role involves overseeing urgent operational issues, ensuring service restoration, and providing leadership in a high-pressure 24/7 environment
Job Summary
Act as the main focal point for resolution of urgent operational issues ensuring timely recovery or avoidance of Aircraft Service Disruption (AOG etc.) and lead and supervise team members within service customer support.
Own and deliver the service restoration for all operational issues, along with integration, tasking, enactment (as appropriate) and deliver the technical, logistical and manpower solutions, to ensure engine serviceability, to meet operational needs and contractual Obligations.
Ensure flawless and effective communication with external and external customers as well as provide the consistent after hours point of contact (24/7/365).
Matching Summary
Match Score: 85
Rolls-Royce Group is seeking a Service Manager for their Aircraft Availability Center in Dahlewitz, Germany. The role involves overseeing urgent operational issues, ensuring service restoration, and providing leadership in a high-pressure 24/7 environment.
Skills & Requirements
Must-have
Resolution of urgent operational issues
Minimize operational impact to flying fleet
Service restoration for operational issues
24/7/365 customer contact
Reporting of significant events
Nice-to-have
Agility, boldness, collaboration, simplicity
Commercial appreciation
Key Requirements
Degree in business administration or engineering or equivalent
Technical / Logistical / Line Maintenance knowledge