Service Operations Manager

Cadwell

Kennewick, WA, United States
**
Service operations management experience
Lean or six sigma methodologies
Iso 13485 regulatory compliance knowledge
** Cadwell is seeking a Service Operations Manager in Kennewick, WA, to oversee its hardware repair and preventative maintenance operations. The role demands strong leadership in managing service operations, ensuring customer satisfaction, and driving continuous improvement while collaborating across various departments. **

Job Summary

  • The Manager of Service Operations runs Cadwell's hardware repair and preventative maintenance operation as a service business with full accountability for throughput and customer satisfaction.
  • This role requires partnering with Product Management and Engineering to ensure operational readiness ahead of new product releases and serving as the operational representative in engineering change orders.
  • The position demands ensuring all service activities meet applicable regulatory and quality standards including ISO 13485, FDA, and EU MDR.

Matching Summary

Match Score: 75

** Cadwell is seeking a Service Operations Manager in Kennewick, WA, to oversee its hardware repair and preventative maintenance operations. The role demands strong leadership in managing service operations, ensuring customer satisfaction, and driving continuous improvement while collaborating across various departments. **

Skills & Requirements

Must-have

  • Service operations management experience
  • Lean or Six Sigma methodologies
  • ISO 13485 regulatory compliance knowledge
  • Budget and unit economics ownership
  • Capacity planning and staffing decisions

Nice-to-have

  • Background in medical devices industry
  • Experience with international distributors
  • Strong cross-functional collaboration skills
  • Ability to lead technical teams without being the expert

Key Requirements

  • Bachelor's degree in Business or related field
  • 5+ years in service operations leadership
  • 2+ years supervisory or managerial experience
  • Knowledge of regulated industry standards

Work Rights

Not specified

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