Cloud Support Engineer

Netskope

California, United States
$69,000—$140,500 usd py
On-site
Technical support and escalation cases
Troubleshoot issues and find workarounds
Strong tcp/ip knowledge
Be the primary point of contact for technical support and escalation cases, regularly communicating status updates to customers

Job Summary

  • Be the primary point of contact for technical support and escalation cases, regularly communicating status updates to customers.
  • Work collaboratively with peers, customers, Sales, and Customer Experience to resolve functional, performance, and security issues.
  • Write technical notes, knowledge base articles, and solutions for the Support Portal while complying with published response targets.

Matching Summary

Be the primary point of contact for technical support and escalation cases, regularly communicating status updates to customers.

Salary

$69,000—$140,500 USD

Skills & Requirements

Must-have

  • Technical support and escalation cases
  • Troubleshoot issues and find workarounds
  • Strong TCP/IP knowledge
  • Network security technologies (Proxies, Firewalls, VPNs, SSO)
  • UNIX/Linux and Windows systems administration
  • Troubleshooting tools (tcpdump) and protocols (TCP/IP, DNS, DHCP)

Nice-to-have

  • Empathy for customers and passion for revenue
  • Passion for the Cloud and new technologies
  • Flexible schedule including weekends
  • After-hours on-call support

Key Requirements

  • 5+ years of experience supporting large enterprise customers
  • US citizens physically residing in the US
  • Must be able to obtain a security clearance

Work Rights

Must be a US citizen physically residing in the US

Tailored Resume

Cover Letter