Technical Support Engineer Ii - Edr (hybrid, Ind)

CrowdStrike UK

Bangalore, India
Market leader in compensation + equity awards; not...
Hybrid
3-8 years product technical support experience
Windows linux mac os troubleshooting
Endpoint security and threat detection knowledge
The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution

Job Summary

  • The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.
  • Candidates must demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging relevant stakeholders to resolve issues.
  • CrowdStrike offers market leader compensation, comprehensive wellness programs, and professional development opportunities for all employees regardless of level or role.

Matching Summary

The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.

Salary

Market leader in compensation and equity awards; Not specified; Comprehensive physical and mental wellness programs included

Skills & Requirements

Must-have

  • 3-8 years product technical support experience
  • Windows Linux Mac OS troubleshooting
  • Endpoint security and threat detection knowledge
  • Root cause analysis and issue resolution
  • Strong analytical and logical thinking skills

Nice-to-have

  • Fanatical commitment to customer success
  • Relentless focus on innovation
  • Passion for discovering new technologies
  • Ability to work in high energy environment
  • Collaboration with internal engineering teams

Key Requirements

  • 3-8 years experience in Product Technical support
  • Experience with Windows, Linux, or Mac environments
  • Understanding of operating system fundamentals
  • Knowledge of endpoint security concepts and MITRE ATT&CK framework

Work Rights

Not specified

Tailored Resume

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