Tech Support Analyst

Universal Music

Nashville, United States
Base: $43,905 - $58,718; bonus/equity: not specifi...
Fully remote
Technical support experience
Customer service skills
Knowledge of it infrastructure
The Tech Support Analyst provides front-line support to end users on various technical issues

Job Summary

  • The Tech Support Analyst provides front-line support to end users on various technical issues.
  • Universal Music Group is committed to artistry, innovation, and entrepreneurship.
  • Employees enjoy comprehensive benefits including medical coverage and flexible paid time off.

Matching Summary

The Tech Support Analyst provides front-line support to end users on various technical issues.

Salary

Base: $43,905 - $58,718; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical support experience
  • Customer service skills
  • Knowledge of IT infrastructure

Nice-to-have

  • Strong problem-solving abilities
  • Ability to work independently
  • Excellent communication skills

Key Requirements

  • 2 years of technical experience
  • CompTIA A+ certification or equivalent
  • Ability to work evening and weekend shifts

Work Rights

Not specified

Tailored Resume

Cover Letter