Principal Ps Consultant – Workforce Engagement Management

Genesys

Brazil
Not specified; not specified; not specified
Fully remote
Enterprise workforce management experience
Forecasting and capacity planning expertise
Executive stakeholder communication skills
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees.
  • The role involves leading executive discovery sessions to assess workforce strategy and develop transformation roadmaps aligned to customer goals.
  • Employees enjoy independence to make a larger impact while working within a global team that embraces empathy and collaboration.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Enterprise Workforce Management experience
  • Forecasting and capacity planning expertise
  • Executive stakeholder communication skills

Nice-to-have

  • Experience with Quality Management systems
  • Exposure to Speech or Text Analytics tools
  • Background in cloud-based contact center platforms

Key Requirements

  • Strong background in WFM/WEM consulting
  • Proven operational leadership in contact centers
  • Professional fluency in English required
  • Must be based in Brazil

Work Rights

Must be based in Brazil

Tailored Resume

Cover Letter