Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd; bonus/equity: eligi...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
The role involves acting as a trusted advisor to enterprise customers to ensure maximum value is derived from Workday Adaptive Planning solutions

Job Summary

  • The role involves acting as a trusted advisor to enterprise customers to ensure maximum value is derived from Workday Adaptive Planning solutions.
  • You will be responsible for managing end-to-end renewals, negotiating contracts, and identifying upsell opportunities to drive revenue growth.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonus and stock grants.

Matching Summary

The role involves acting as a trusted advisor to enterprise customers to ensure maximum value is derived from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management
  • Strategic account planning expertise

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Ability to manage ambiguity in complex environments
  • Strong verbal and written communication skills
  • Proven track record of overachieving sales targets

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of CSM experience supporting SaaS solutions
  • 2+ years using CRM tools like Salesforce and Gainsight
  • 2+ years of experience with change management practices

Work Rights

Not specified

Tailored Resume

Cover Letter