Customer Care Associate With German Or Italian - Sensitech

Carrier

Prague, Czech Republic
Customer relationship management
Customer operations experience
Quality management systems
The Customer Care Associate acts as the central liaison between customers and internal departments, ensuring a smooth customer experience from onboarding through post-sales support

Job Summary

  • The Customer Care Associate acts as the central liaison between customers and internal departments, ensuring a smooth customer experience from onboarding through post-sales support.
  • The role aligns with the company’s overall goals, such as ensuring on-time delivery, maintaining a high Net Promoter Score (NPS), and continuously improving customer satisfaction and operational excellence.
  • Carrier offers an exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, competitive remuneration and other benefits.

Matching Summary

The Customer Care Associate acts as the central liaison between customers and internal departments, ensuring a smooth customer experience from onboarding through post-sales support.

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer operations experience
  • Quality Management Systems
  • Professional communication skills
  • Salesforce ticket management
  • ERP data maintenance

Nice-to-have

  • International career opportunities
  • Teamwork and collaboration
  • Employee engagement
  • Diversity and inclusion

Key Requirements

  • University degree in Business or related field
  • Minimum of 5 years’ experience
  • Advanced English
  • Advanced German or Italian
  • Any other EU language as an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter