The Call Center Manager position at HumanPanorama involves overseeing the operations of a Medicare-focused contact center, ensuring compliance and performance goals are met. The ideal candidate will have significant experience in call center leadership within the healthcare sector, particularly with Medicare regulations
Job Summary
This role leads a team supporting Medicare Advantage, Part D, and related healthcare programs while driving operational excellence and CMS compliance.
The position requires managing day-to-day operations including inbound/outbound calls, enrollment, eligibility, claims, and benefits inquiries to ensure high-quality service.
Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, paid time off, and an incentive plan based on company and individual performance.
Matching Summary
Match Score: 85
The Call Center Manager position at HumanPanorama involves overseeing the operations of a Medicare-focused contact center, ensuring compliance and performance goals are met. The ideal candidate will have significant experience in call center leadership within the healthcare sector, particularly with Medicare regulations.
Salary
Base: $70,000 - $95,500 per year; Bonus/Equity: Eligible for commission incentive plan based on performance; Benefits: Medical, dental, vision, 401(k), PTO, parental leave, disability, life insurance