Customer Service Assistant Team Leader

Installator.dk Hospital

Melbourne, Victoria, Australia
Customer service experience
Leadership capability
Organizational skills
This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital

Job Summary

  • This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital.
  • You will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers.
  • We value our staff and offer professional development in a respectful, collaborative and learning environment.

Matching Summary

This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day-to-day operations of the department and ensuring a high standard of service delivery across the hospital.

Skills & Requirements

Must-have

  • Customer service experience
  • Leadership capability
  • Organizational skills
  • Patient-centred care
  • Respond to enquiries
  • Admissions processes

Nice-to-have

  • Values-based organisation
  • Collaborative learning environment
  • Mutual trust and respect

Key Requirements

  • Previous hospital clerical or healthcare administration experience
  • Team leadership or supervisory experience
  • Experience with staff rostering
  • Understanding of health fund processes
  • Knowledge of medical terminology
  • Experience with patient management systems

Work Rights

Not specified

Tailored Resume

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