Customer Service Representative, Hvac

AIG Warranty

Jeffersonville, IN, United States
Hybrid
Excellent written and verbal communication
Customer-oriented skills
Computer and software skills
The HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed

Job Summary

  • The HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed.
  • AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The HVAC Accounts Customer Service Representatives work directly with the HVAC Dealers and our Customers to ensure that the contracts are being upheld appropriately, answering questions, reviewing account history, and providing additional information as needed.

Skills & Requirements

Must-have

  • Excellent written and verbal communication
  • Customer-oriented skills
  • Computer and software skills
  • Ability to work independently and as part of a team
  • Maintain superb organizational skills

Nice-to-have

  • Positive and professional demeanor
  • Empathy, patience, adaptability, and proactivity
  • Determination to consistently meet deadlines
  • Interest in learning new things

Key Requirements

  • Prior HVAC, Warranty, or Insurance experience beneficial
  • Experience providing excellent customer service
  • Ability to keep organized records

Work Rights

Not specified

Tailored Resume

Cover Letter