The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring services are delivered efficiently and effectively with an outcome-oriented mindset
Job Summary
The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring services are delivered efficiently and effectively with an outcome-oriented mindset.
Drive a customer-centric culture by fostering a "Service and Solutions" mindset within the team and leading the regional adoption of CX metrics.
Provide inputs to continuous improvement and organisation development activities, supporting the management of operational, customer, financial and employee performance of GBS.
Matching Summary
The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring services are delivered efficiently and effectively with an outcome-oriented mindset.
Skills & Requirements
Must-have
Service Management Framework
Customer Centricity
Service Catalogue Management
KPI Frameworks
Reporting and Analytics
Nice-to-have
Innovation and Automation
Wellbeing Culture
Future Leader Development
Cross-cultural Collaboration
Key Requirements
At least 5 years experience in change management and project management
Bachelor’s degree in Business Management, HR, or related
Advance level of English required
Good business awareness and understanding of key interfaces within a shared service organisation