Technical Support Technician - International (europe))

MicroAire Surgical Instruments LLC

Germany
Fully remote
Medical device hardware troubleshooting
On-site installation and configuration
Clinical environment awareness
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering.
  • Accurately document all customer interactions, service activities, and technical issues in MicroAire’s CRM or service management systems, ensuring compliance with regulatory requirements.

Matching Summary

Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • Medical device hardware troubleshooting
  • On-site installation and configuration
  • Clinical environment awareness
  • Troubleshoot technical issues remotely
  • Documentation of service activities

Nice-to-have

  • Customer relationship building
  • Continuous learning and improvement
  • Cross-cultural communication skills
  • Positive representation of the company

Key Requirements

  • Bachelor's degree in technical discipline
  • Experience supporting medical devices
  • Experience working with healthcare professionals
  • Must live near an international airport

Work Rights

Not specified

Tailored Resume

Cover Letter