Member Experience Manager

EōS Fitness

Surprise, AZ, US
Hourly: $18.50 - $20.50 usd; bonus/equity: not spe...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and coaching
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility cleanliness.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Hourly: $18.50 - $20.50 USD; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk staff training and coaching
  • Member retention strategy execution
  • Online reputation management skills

Nice-to-have

  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability
  • Team player with optimistic attitude
  • Personalized member outreach approach

Key Requirements

  • CPR certification within 30 days of employment
  • EōS Ethos and Customer Service Training completion
  • Background check clearance required
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software

Work Rights

Must successfully pass background check

Tailored Resume

Cover Letter