Customer Service Manager

Buildsafe Queensland Pty Ltd

Arundel, Queensland, Australia
Competitive salary pyckage; not specified; benefit...
Fully remote
Proven experience leading customer service teams
Strong scheduling and coordination experience
Experience in construction or logistics industries
Buildsafe Queensland is seeking a National Customer Service Manager to oversee customer service and scheduling teams across multiple locations in Australia. The ideal candidate will have experience in leading teams, particularly in fast-paced environments, and will focus on operational efficiency and exceptional service delivery

Job Summary

  • This role involves leading scheduling and customer service teams across Queensland, Victoria, and New South Wales to ensure safe and timely delivery of products.
  • The successful candidate will own the Learning Management System, manage KPIs, and collaborate with IT to enhance scheduling tools.
  • Benefits include a competitive salary package, complimentary car washes, ongoing training opportunities, and monthly team lunches.

Matching Summary

Match Score: 85

Buildsafe Queensland is seeking a National Customer Service Manager to oversee customer service and scheduling teams across multiple locations in Australia. The ideal candidate will have experience in leading teams, particularly in fast-paced environments, and will focus on operational efficiency and exceptional service delivery.

Salary

Competitive salary package; Not specified; Benefits: Car washes, training, lunches, uniforms, EAP

Skills & Requirements

Must-have

  • Proven experience leading customer service teams
  • Strong scheduling and coordination experience
  • Experience in construction or logistics industries
  • Ability to troubleshoot under pressure
  • Computer literacy with scheduling systems

Nice-to-have

  • Passionate about building scalable systems
  • Positive and proactive approach
  • Commercial mindset for efficiency
  • Desire to coach and develop team members

Key Requirements

  • Experience leading teams across multiple locations
  • Strong time management and prioritisation abilities
  • Excellent communication and relationship-building skills

Work Rights

Not specified

Tailored Resume

Cover Letter