This role is responsible for building and scaling quality, reliability, and continuous improvement capability across Technology Operations
Job Summary
This role is responsible for building and scaling quality, reliability, and continuous improvement capability across Technology Operations.
Key responsibilities include designing and delivering quality tools training, implementing disciplined problem-solving processes, and leading end-to-end process improvement initiatives.
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
Matching Summary
This role is responsible for building and scaling quality, reliability, and continuous improvement capability across Technology Operations.
Skills & Requirements
Must-have
Lean methodologies and quality tools
Structured problem-solving processes
End-to-end process improvement
Visual Daily Management practices
Gemba-based leadership engagement
Nice-to-have
Coaching-led organizational change
Curiosity-driven leadership style
Balancing rigor with practicality
Key Requirements
Bachelor's degree
10+ years of experience in IT operations, quality, or operational excellence
10+ years of experience applying Lean and quality tools
10+ years of experience building and scaling quality capabilities
10+ years of experience working with senior technology and business leaders