This role is responsible for the management, quality, analysis, and leadership of the Global CRM system to ensure efficiency and value delivery
Job Summary
This role is responsible for the management, quality, analysis, and leadership of the Global CRM system to ensure efficiency and value delivery.
The position requires overseeing day-to-day operations of the production environment while ensuring adherence to all policies, KPIs, SLAs, and best practices.
Otis is a global industry leader employing 72,000 people committed to safety, ethics, and quality across more than 200 countries.
Matching Summary
This role is responsible for the management, quality, analysis, and leadership of the Global CRM system to ensure efficiency and value delivery.
Skills & Requirements
Must-have
5 years Microsoft Dynamics 365 experience
Microsoft Dynamics 365 Platform Sales Module
Oversee production environment stability
Enforce ITIL processes Incident Management
Drive Problem Management best practices
Nice-to-have
Experience with MS Azure Dev Ops tool
Champion AI usage in daily operations
Facilitate cross-functional workshops globally
Strong leadership and interpersonal skills
Identify automation opportunities for efficiency
Key Requirements
Bachelor's Degree in Digital Technology or related field