Human Resources Contact Center Specialist

Intel Corporation

San Jose, Costa Rica
Hybrid
Serve as primary contact for hr inquiries
Research hr guidelines and policies
Maintain detailed documentation of employee interactions
Serve as the primary contact for global employee HR inquiries across phone, chat, email, and web channels

Job Summary

  • Serve as the primary contact for global employee HR inquiries across phone, chat, email, and web channels.
  • Research HR guidelines, policies, and procedures to resolve employee questions accurately and efficiently.
  • Collaborate with cross-functional teams to enhance processes and customer engagement.

Matching Summary

Serve as the primary contact for global employee HR inquiries across phone, chat, email, and web channels.

Skills & Requirements

Must-have

  • Serve as primary contact for HR inquiries
  • Research HR guidelines and policies
  • Maintain detailed documentation of employee interactions
  • Conduct operational audits
  • Collaborate with cross-functional teams

Nice-to-have

  • Customer service excellence
  • Critical thinking and problem-solving
  • Adaptability in fast-changing environments
  • Continuous learning and process improvement

Key Requirements

  • Advanced proficiency in English
  • Bachelor's degree in HR, business, psychology, or related fields OR 2+ years of experience
  • 2+ years of experience in HR Shared Services, HR Administration, or HR Contact Center fields
  • MS tools proficiency
  • HR systems experience

Work Rights

Not specified

Tailored Resume

Cover Letter