Digital Customer Journey Expert – Consumer Loans

282

Belgium
Hybrid
End-to-end customer journey management
Consumer loans product management
It affinity and collaboration
The Digital Customer Journey Expert position at 282 in Belgium focuses on managing the end-to-end customer experience for consumer loans, requiring collaboration with various stakeholders and a strong IT affinity. The ideal candidate should have product management experience, excellent communication skills, and a proven ability to work autonomously in a dynamic environment

Job Summary

  • As a Customer Journey Expert, you are responsible for the end-to-end customer experience for consumer loans, from application to disbursement, managing both process and product across various channels.
  • You will collaborate with various stakeholders and IT teams to translate vision into implementable requirements, acting as the bridge between business and IT.
  • The role offers personal growth, challenging work with endless opportunities, an informal and dynamic environment, and a progressive, agile way of working.

Matching Summary

Match Score: 85

The Digital Customer Journey Expert position at 282 in Belgium focuses on managing the end-to-end customer experience for consumer loans, requiring collaboration with various stakeholders and a strong IT affinity. The ideal candidate should have product management experience, excellent communication skills, and a proven ability to work autonomously in a dynamic environment.

Skills & Requirements

Must-have

  • End-to-end customer journey management
  • Consumer loans product management
  • IT affinity and collaboration
  • Translating vision into requirements
  • Customer needs analysis
  • Agile way of working

Nice-to-have

  • Entrepreneurial mindset
  • Challenging the status quo
  • Creative problem solving
  • Open mindset for innovations
  • Can-do attitude

Key Requirements

  • At least 5 years relevant work experience
  • Bachelor's or Master's degree
  • Proven experience working with IT engineers (Pega and/or Java)

Work Rights

Not specified

Tailored Resume

Cover Letter