Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$43,923; not specified; yes py
Fully remote
Support technology equipment and software
Respond to and complete it service tickets
Install, configure, and update operating systems
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

$43,923; Not specified; Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to and complete IT service tickets
  • Install, configure, and update operating systems
  • Transport and deploy IT hardware
  • Function as tier-2 support resource

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Ability to analyze computer system problems
  • Basic understanding of TCP/IP model

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years computer support experience
  • Experience supporting Windows and Mac
  • Experience with endpoint management software

Work Rights

Not specified

Tailored Resume

Cover Letter