The Vice President of Customer Journey is responsible for architecting, aligning, and optimizing the end-to-end customer lifecycle to maximize customer value realization, retention, and revenue expansion
Job Summary
The Vice President of Customer Journey is responsible for architecting, aligning, and optimizing the end-to-end customer lifecycle to maximize customer value realization, retention, and revenue expansion.
AVEVA offers benefits including flexible work hours, paid time off, parental leave, well-being support, medical, dental, vision, and 401K plans, with hybrid working arrangements.
AVEVA is committed to diversity, inclusion, and providing reasonable accommodations during the hiring process, and requires successful applicants to pass drug screening and background checks.
Matching Summary
The Vice President of Customer Journey is responsible for architecting, aligning, and optimizing the end-to-end customer lifecycle to maximize customer value realization, retention, and revenue expansion.
Salary
Base: $202,900.00 - $338,100.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401K, PTO, parental leave, well-being support
Skills & Requirements
Must-have
Customer lifecycle strategy development
Cross-functional team leadership
Data driven customer insights
Customer retention and expansion
Lifecycle journey orchestration
SaaS revenue model expertise
Nice-to-have
Executive-level communication
Hybrid working environment
Customer experience governance
Voice of Customer program
Predictive churn modeling
Key Requirements
10–15+ years SaaS leadership experience
Experience improving retention and expansion metrics
Experience leading Customer Success or Growth teams