Senior Officer/manager, Fraud Team, Contact Center

UOB United Overseas Bank Limited

Singapore
**
Respond to scam-related inquiries
Verify authenticity of fraud cases
Maintain detailed case records
** UOB is seeking a Senior Officer/Manager for their Fraud Team in the Contact Center, responsible for managing scam-related inquiries and ensuring customer service excellence. The ideal candidate should have experience in customer service, preferably within a financial services or fraud investigation context, and possess strong analytical and communication skills. **

Job Summary

  • The role involves responding to scam-related inquiries and ensuring accurate documentation and timely resolution of customer concerns.
  • Candidates must collaborate with internal stakeholders to track case progress and ensure actions are completed within defined service turnaround times.
  • UOB offers an equal opportunity employment environment where candidates contribute to long-term success through honorable and enterprising values.

Matching Summary

Match Score: 75

** UOB is seeking a Senior Officer/Manager for their Fraud Team in the Contact Center, responsible for managing scam-related inquiries and ensuring customer service excellence. The ideal candidate should have experience in customer service, preferably within a financial services or fraud investigation context, and possess strong analytical and communication skills. **

Skills & Requirements

Must-have

  • Respond to scam-related inquiries
  • Verify authenticity of fraud cases
  • Maintain detailed case records
  • Work under pressure with multiple cases
  • Adhere to internal fraud protocols

Nice-to-have

  • Multilingual capabilities preferred
  • Strong customer-first mindset
  • Familiarity with fraud systems
  • Empathy in sensitive situations
  • Willingness to learn quickly

Key Requirements

  • Diploma or equivalent qualification required
  • Minimum 1 year customer service experience preferred
  • Intermediate computer skills including Microsoft Office
  • Ability to work shifts, weekends, and public holidays

Work Rights

Not specified

Tailored Resume

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