Platform Success Specialist I-2

D&D Insurance Agency Inc

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High school diploma or ged required
Proficient in english written and verbal
Skilled in problem solving and attention to detail
** D&D Insurance Agency Inc is seeking a Platform Success Specialist I-2, a customer-facing role focused on improving user experience and product adoption. The ideal candidate will have customer support experience and strong communication skills to build relationships and assist users in navigating the platform. **

Job Summary

  • This role is a proactive, customer-facing position focused on ensuring users achieve their desired outcomes and driving product adoption.
  • The specialist will guide new users through account setup, provide training, and handle technical inquiries via email or chat.
  • Integrity offers a competitive compensation package and a family-like environment within a hyper-growth insurtech company.

Matching Summary

Match Score: 75

** D&D Insurance Agency Inc is seeking a Platform Success Specialist I-2, a customer-facing role focused on improving user experience and product adoption. The ideal candidate will have customer support experience and strong communication skills to build relationships and assist users in navigating the platform. **

Skills & Requirements

Must-have

  • High School Diploma or GED required
  • Proficient in English written and verbal
  • Skilled in problem solving and attention to detail

Nice-to-have

  • Ability to empathize with the customer
  • Experience with CRM or service ticketing systems
  • Ability to cross-sell or upsell products

Key Requirements

  • 0-2 years of customer Success/Support experience
  • Bachelor's degree in related field preferred
  • High School Diploma or GED required

Work Rights

Not specified

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