This role serves as an escalation point to deliver creative workarounds and long-term solutions for a global customer base
Job Summary
This role serves as an escalation point to deliver creative workarounds and long-term solutions for a global customer base.
The position requires managing a diverse case queue for the Adaptive Planning Suite including Financial Planning, Reporting, and Integration products.
Candidates must be willing to relocate to Warsaw, Poland, and work from the office at least 50% of the time.
Matching Summary
Match Score: 85
This role serves as an escalation point to deliver creative workarounds and long-term solutions for a global customer base.
Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website
Skills & Requirements
Must-have
5+ years technical support experience
2+ years enterprise cloud software support
Linux, SQL, DBMS, and Java/.NET/C# skills
XML, JSON, Web Services/APIs troubleshooting
ELK or log aggregation tool usage
Full stack web application troubleshooting
Nice-to-have
Finance and financial planning software knowledge
JavaScript programming knowledge
Software integration implementation experience
Empathetic and proactive customer service style
Collaboration with development and QA teams
Key Requirements
5+ years in Technical Support related role
2+ years as support engineer with enterprise cloud software
Experience managing highly escalated cases across multiple accounts
Working knowledge of Linux, SQL, DBMS, and programming languages