Seller And Customer Support Manager

JD

Multiple Locations
Experience in cross-border e-commerce
Strong understanding of seller and customer journeys
Proven experience in driving experience improvement initiatives
JD.com is building one of the world’s most trusted technology and supply chain ecosystems

Job Summary

  • JD.com is building one of the world’s most trusted technology and supply chain ecosystems.
  • You will own seller and customer experience across the cross-border marketplace.
  • The company offers a competitive salary and a supportive, people-first culture.

Matching Summary

JD.com is building one of the world’s most trusted technology and supply chain ecosystems.

Skills & Requirements

Must-have

  • Experience in cross-border e-commerce
  • Strong understanding of seller and customer journeys
  • Proven experience in driving experience improvement initiatives

Nice-to-have

  • Strong analytical skills
  • Excellent stakeholder management skills
  • Fluent in English and Chinese

Key Requirements

  • Experience in seller/customer support functions
  • Ability to drive initiatives from problem identification to implementation

Work Rights

Not specified

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