Instructor-strategic Customer Service (communications & Customer Experience [ccx] Dept., Non-civil Service)

City of Dallas

Dallas, Texas, US
Base: $25.12 - $28.85; bonus/equity: not specified...
Develops educational materials
Conducts training programs
Monitors and evaluates customer service
Develops educational materials, prepares and conducts training programs for City employees and the public

Job Summary

  • Develops educational materials, prepares and conducts training programs for City employees and the public.
  • The Instructor-Strategic Customer Service develops educational materials, researches training needs of employees, and provides consistent professional training to increase departments productivity and ensure all staff are fully trained on protocols and policies.
  • With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish.

Matching Summary

Develops educational materials, prepares and conducts training programs for City employees and the public.

Salary

Base: $25.12 - $28.85; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Develops educational materials
  • Conducts training programs
  • Monitors and evaluates customer service
  • Ensures policy adherence
  • Customer service coordination experience

Nice-to-have

  • Vibrant work culture
  • Careers with purpose
  • Innovation and community commitment
  • Conflict resolution and management

Key Requirements

  • High School Diploma or GED
  • Four (4) years of training experience
  • Associate's degree plus two years experience
  • Bachelor's degree
  • Flex schedule availability

Work Rights

Not specified

Tailored Resume

Cover Letter