Customer Journey Expert Payments

ING

Milan, Italy
Hybrid
Dispute management and disallowance
Customer-centric design
Process performance monitoring
ING is seeking a Customer Journey Expert for Dispute Management & Disallowance in Milan, Italy, to enhance customer experience across cards and payments. The ideal candidate will have a background in banking or financial services, especially in dispute management, and possess strong stakeholder management skills

Job Summary

  • The Customer Journey Expert acts as the customer experience gatekeeper for dispute management and disallowance across cards and payments.
  • The role ensures that dispute-related journeys are properly governed, customer-centric, and consistently managed across Business and Operations.
  • ING offers many opportunities to build a diverse and rewarding career in an international innovative digital bank with a fully flexible smart working model.

Matching Summary

Match Score: 85

ING is seeking a Customer Journey Expert for Dispute Management & Disallowance in Milan, Italy, to enhance customer experience across cards and payments. The ideal candidate will have a background in banking or financial services, especially in dispute management, and possess strong stakeholder management skills.

Skills & Requirements

Must-have

  • Dispute management and disallowance
  • Customer-centric design
  • Process performance monitoring
  • Cross-functional coordination

Nice-to-have

  • Structured improvement initiatives
  • Sustainable and well-governed setup
  • Leveraging end-to-end ownership principles

Key Requirements

  • Master’s degree
  • 3-5 years’ experience in banking or financial services
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter