The Implementation Consultant II owns the end-to-end customer onboarding journey from needs analysis through go-live for Growth and Strategic accounts
Job Summary
The Implementation Consultant II owns the end-to-end customer onboarding journey from needs analysis through go-live for Growth and Strategic accounts.
This role requires managing multiple concurrent accounts with a full 100% billable utilization target without workshop obligations.
The company offers comprehensive benefits including a 6% employer match on retirement plans, paid volunteer leave days, and diverse training opportunities.
Matching Summary
The Implementation Consultant II owns the end-to-end customer onboarding journey from needs analysis through go-live for Growth and Strategic accounts.
Skills & Requirements
Must-have
Proven SaaS implementation experience
Workflow mapping and business process analysis
CRM Salesforce account management competency
Full billable utilization target management
Customer relationship management skills
Nice-to-have
Mentoring junior IC I team members
Identifying expansion signals and upsell opportunities
Collaborating on complex data integrations
Contributing to playbook improvement
Key Requirements
Previous IC I or equivalent delivery experience preferred
Demonstrated experience in project management or technical consulting