Product Support Operations Rep

Caterpillar of Australia

Sao Paulo, Brazil
Onsite
Communicating complex concepts
Effective communications
Managing multiple priorities
Provides support for dealer specific product or service development, prioritizing activities and ensuring adequate capability and capacity at dealers

Job Summary

  • Provides support for dealer specific product or service development, prioritizing activities and ensuring adequate capability and capacity at dealers.
  • Cultivates and maintains ongoing customer relationships, developing in-depth knowledge of organizational products, programs, and team capabilities.
  • Enhances dealer performance in parts and service operations by implementing the Differentiated Dealer Capabilities program and the Service Commitment Program.

Matching Summary

Provides support for dealer specific product or service development, prioritizing activities and ensuring adequate capability and capacity at dealers.

Skills & Requirements

Must-have

  • Communicating Complex Concepts
  • Effective Communications
  • Managing Multiple Priorities
  • Strategic Thinking
  • Influencing Through Expertise
  • Product Support Strategy
  • Contact with Dealers

Nice-to-have

  • Inclusive culture
  • Equity and respect for differences
  • Belief in people's potential

Key Requirements

  • Bachelor’s degree
  • Advanced English
  • Previous experience with commercial strategy
  • Previous experience with product support strategy
  • Previous contact with dealers
  • Fluent English
  • Travel required: > 50% of the time
  • Work onsite five days a week

Work Rights

Not specified

Tailored Resume

Cover Letter