Patient Service Specialist - Ambulatory

Cleveland Clinic

Independence, Ohio, USA
On-site
Patient first experience
Heart model for issue resolution
Mychart and appointment pass enrollment
Cleveland Clinic is seeking a Patient Service Specialist for their Independence Family Health Center. This role focuses on delivering exceptional patient experiences through various administrative tasks, including patient registration and appointment scheduling

Job Summary

  • As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home.
  • You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations.
  • This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

Matching Summary

Match Score: 85

Cleveland Clinic is seeking a Patient Service Specialist for their Independence Family Health Center. This role focuses on delivering exceptional patient experiences through various administrative tasks, including patient registration and appointment scheduling.

Skills & Requirements

Must-have

  • Patient First experience
  • HEART model for issue resolution
  • MyChart and Appointment Pass enrollment
  • Telephone triage
  • Insurance verification and co-pay collection

Nice-to-have

  • Stellar patient experiences
  • Welcome and professional environment
  • Rewarding career building

Key Requirements

  • High School Diploma/GED and 2 years experience
  • Associate's Degree and 1 year experience
  • Bachelor's Degree
  • Knowledge of medical terminology

Work Rights

Not specified

Tailored Resume

Cover Letter