Strategic Customer Success Manager

SITEMATE

London, , GB
Base: £69,300 incl. pension; bonus/equity: £7,700 ...
Remote
Customer-facing commercial experience
Strong analytical and problem-solving skills
High ownership and execution capability
Sitemate builds best-in-class software empowering construction, infrastructure, and industrial companies to work smarter and faster

Job Summary

  • Sitemate builds best-in-class software empowering construction, infrastructure, and industrial companies to work smarter and faster.
  • The role involves owning customer outcomes end-to-end, ensuring customers realise value quickly and expand their usage over time.
  • The company values transparency, high velocity, hustle, diversity, and innovation, offering competitive remuneration, equity options, flexible work, and professional growth opportunities.

Matching Summary

Sitemate builds best-in-class software empowering construction, infrastructure, and industrial companies to work smarter and faster.

Salary

Base: £69,300 incl. Pension; Bonus/Equity: £7,700 commission incl. Pension; Benefits: Pension included

Skills & Requirements

Must-have

  • Customer-facing commercial experience
  • Strong analytical and problem-solving skills
  • High ownership and execution capability
  • Excellent communication and stakeholder management
  • Ability to manage multiple priorities effectively
  • Microsoft Office Suite
  • Salesforce

Nice-to-have

  • Experience in SaaS or construction technology
  • Coaching or mentoring experience
  • Adaptability and flexibility in fast-paced environments
  • Slack
  • Confluence
  • Video conferencing tools
  • Collaboration with cross-functional teams

Key Requirements

  • Prior customer-facing commercial role experience
  • Ability to work in fast-paced SaaS environment
  • Strong ownership and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter